Support Overview
CMS
Maintains a Telephone Support location for assistance
to it's users. Staffed by highly knowledgeable personnel
in both credit and systems, our telephone support
is able to resolve close to 100% of all user issues
in less than two (2) hours (on average). Dial-in support
is available and arranged on a client specific basis.
The normal staffing hours for the Telephone Support
is 8:00 AM to 6:00 PM Central Time.
Additional
technical support can be arranged on an as-needed
basis. Should situations arise that require CMS be
on-site for resolution, CMS stands willing to make
those arrangements. Lastly, and most importantly,
CMS views their relationship with their clients as
a personal-partnership. Any user, at any time, can
contact the owners and shareholders of CMS for consultation
and assistance. This sets us apart from all other
software companies.
CMS's
follow-up program helps you make the most of your
CCM software. Every few months we'll call you to check
on system performance, advise you of new developments
with the CCM system, and inform you of opportunities,
such as CCM User Group meetings and special training
classes.
CCM
User Group meetings are held annually and provide
the opportunity to network with other CCM users, discuss
future enhancements, and share ideas regarding CCM
system use. Guest speakers, and special activities,
such as case studies using the CCM system or specialized
training topics, are often included in the meeting
agenda.
