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Credit & Management Systems
Credit & Management Systems, Inc.
49 Sherwood Terrace, Ste 49E
Lake Bluff, IL 60044
Telephone: +1 (847) 735-9700
FAX: +1 (847) 735-9702
Support:
Telephone: +1 (618) 654-3500
E-mail:        support@icmsglobal.com

Support Topics
Support Overview
Installation
Training

 

 

Installation Assistance

Every installation of the Corporate Credit Manager, with few exceptions, will be performed by a representative of CMS at our client's site, working in conjunction with our client's IS personnel. Our reasoning is simple: Your IS personnel know your environment - network, platforms, etc. - and we know our software and how to install it. No installation should be delayed excessively due to lack of knowledge by either party. That is why we do our homework up front, and we expect our clients to do the same. Before our representative even enters your offices, most of the preliminary discussions and "learning curve" issues are past. This approach shortens the process for both parties, regardless of the platform, can be accomplished in only one-half day. And because both parties have been involved, your IS personnel know our environment and we know yours, thereby shortening the support time requirement for both parties.

The experience and knowledgeable staff at CMS lead you every step of the way through your Corporate Credit Manager system installation. Our Project Management team works with you to determine appropriate hardware and software configurations, to develop data extracts or views between your in-house systems and your Corporate Credit Manager database, and to prepare your staff for on-site training. One of our team members visits you before your training session to discuss how you wish to segment your database for reporting, scoring, and credit limit model purposes. We provide you with examples and discuss with you how you wish to define your scoring and credit limit models. Have a favorite ratio you would like to see Corporate Credit Manager compute? Have some report ideas? We discuss that with you, too, during our visit!