- Staffed by Highly Knowledgeable Personnel in Both Credit and Systems
- Available 8:00 AM to 6:00 PM US Central Time Monday through Friday, excluding Legal Holidays
- Telephone Support and Web-based Tools Used to Analyze and Troubleshoot Difficulties and to Determine Severity
- Severe Issues Escalated Immediately to Technical Support
- CMS Follow-up Program – Quarterly Contact with Clients
- Annual User Group Meeting
- Networking With Other Users
- Discuss Future Enhancements
- Share Ideas on System Usage
- Quarterly Email Newsletters